Concierge

Process, execute and track service requests to ensure excellent customer service. This comprehensive system keeps teams up-to-date real time with what needs to be done from before the arrival to the invoice at the end. Features like Live Board, Quick Hub, and the Repeat Visit Wizard increase efficiency on communication, data entry and customer experience.
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Module Features

  • Deep customer records with stored preferences and payment information
  • Make reservations for hotels, rental vehicles, and catering through a seamless interaction with FlightBridge
  • Live Board (staff can track arrivals/departures, status of services needed for each aircraft and communicate completed activities)
  • Repeat visit wizard for previous history on rewards, rentals, hotels to quickly auto populate repeat visits and make reservations fast and easy
  • Flight tracking feed helps teams manage ramp space and prioritize activities with a live feed from FlightAware
  • Access and edit pertinent customer information quickly through the Quick Hub

Share select customer preferences and history between multiple FBOs to create partnerships, custom networks, and increase customer satisfaction through the Data Share module.