Welcome to our privacy center, on this page you have tools to control how we use your personal data. If you have any questions or specific requests please contact our Data Protection Officer directly using the form below.
Contact DPOIf you have a special request concerning your personal data, please use this to contact our Data Protection Officer directly.
Privacy SettingsUse this tool to control the services and third-parties we share your data with.
Request ArchiveUse this to perform a Subject Access Request. We will send you a copy of all the personal data we currently possess on you.
UnsubscribeIf you would like to stop receiving all marketing emails from us, please fill out this form.
Forget MeComplete this form to submit an erasure request. Caution, this cannot be undone.
Effective Date: 25 May 2018 – Introduction –
World Fuel Services Corporation, its subsidiaries and affiliates (collectively, the “Company”, “we” or “us”), are committed to safeguarding the privacy and personal information of our customers and business partners. This Privacy Notice explains how we may collect, use, process, share, and store personal information about you, including through designated third-party service providers, and the choices that are available to you regarding this information. Please read this Privacy Notice carefully to understand our views and practices regarding your personal information and how we will treat it.
In addition to information kept in hardcopy, this Privacy Notice also applies to Company-related websites, online applications that run on smart phones, tablets, mobile devices (“apps”), and other online services that we offer which link to this Privacy Notice. Please note also that our websites may contain links to other websites. If you follow a link to any of these websites, you should read their own privacy notices.
What information do we collect about you?
Information you give usWe collect information about you when you open an account with us, purchase our products and services and/or remit payment for services. We also collect information about you using cookies, and if you interact with us via phone, social media, websites, or apps. The types of information that you may give us vary depending on the specific entity with which you are doing business and/or the particular services requested. For example, you may be purchasing aviation, land or marine fuel products and/or related services, engaging with us to provide energy management services, using our trip planning services and/or related products, utilizing our software offerings, or using our payment solutions technology. The information you may give us could include categories such as, but not limited to, your name, work or personal address, e-mail address, phone number, date of birth, gender, financial and/or credit card information, passport or driving license information, Social Security Number, national ID number, personal description and/or photograph, as well as customer data, payment data, employee data and/or website user data.
Information we receive from other sourcesWe may receive information about you if you use any of the other websites we operate or the other services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.
How do we use the information about you?We use your information to provide you with information, process orders for products and services that you request from us, and administer or otherwise carry out our obligations in relation to any agreement you have with us. The Company retains your information for the period necessary to serve a legitimate purpose or as required by law. We may also use this information to provide you with information about goods or services we feel may interest you. If at any time you wish us to stop using your information for any the above purposes, please contact us using the methods explained below. We will stop the use of your information for such purposes as soon as it is reasonably possible to do so.
Potential rights under the GDPRUnder the EU General Data Protection Regulation (“GDPR”), if you are a citizen or resident of an EEA country or Switzerland, you may have certain rights regarding your personal information: • Right to access information maintained about you; • Right to ensure your data is accurate and complete; • Right to erasure, or the right to be forgotten; • Right to restriction or suppression of personal data; • Right to data portability; • Right to withdraw consent if consent was previously provided; and • Right to raise a complaint to the Information Commissioner’s Office. If you are eligible to invoke one of the rights listed above and wish to do so, you may contact us as part of a subject access request using the details found below. Please note that we may not always be able to fulfill your request as there may be legitimate purposes, such as certain legal or statutory obligations, that require us to retain your information as stored or if we believe the change would cause the information to be incorrect.
Updates to our Privacy NoticeAs appropriate, we may make changes to this Privacy Notice that will be posted online and, where appropriate, be sent to you by e-mail. Please check back frequently to remain aware of any updates or changes to this Privacy Notice.
How to contact usWe encourage you to first visit our WFS Data Privacy Center, which contains additional information regarding our policies and procedures. If you have additional questions, or believe you are eligible to submit a subject access request, you can reach us by email at GDPRInfoRequest@wfscorp.com or by post at: World Fuel Services Corporation Attn: Privacy Administrator, Legal Department 9800 NW 41st Street Miami, Florida 33178 U.S.A. Please be aware that when we receive a formal written complaint regarding the processing of personal data, we try to resolve it directly with the person who has made the complaint. However, as necessary, we will work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding our processing of personal data that we cannot resolve with a complainant directly.
If you submit this form we will send you a report outlining all of the data we currently possess on you.
Please use this form if you would like to be unsubscribed from all of our email marketing lists.
If you submit a forget-me request, also known as an erasure request, we will delete all of the data we currently possess on you. Caution, this can not be undone.